About Snow Armor Pro

Who is Snow Armor Pro for?
Snow Armor Pro caters to winter sports enthusiasts who demand high-performance gear with global reliability. Our target customers are:
  • Serious snowboarders and skiers who prioritize safety and performance
  • Parents looking for quality protective gear for their children (POCito line)
  • Backcountry adventurers needing durable armor and back protection
  • International riders who require dependable global shipping
What makes Snow Armor Pro different?
We combine premium winter sports protection (like our signature POC helmets and armor) with shipping solutions that match the reliability of our products. Our warehouse efficiency and global logistics are designed specifically for snow sports enthusiasts who can’t wait to hit the slopes.

Products

What types of products do you offer?
Our focus is on high-performance winter sports gear:
  • Armor: Full body protection including back protection
  • Apparel: Technical winter sports clothing
  • Accessories: Essential gear components
  • Backpacks: Specialized packs for mountain use
  • AVIP: Advanced visibility and protection systems
Do you offer kids’ products?
Yes! Our POCito line is specifically designed for young shredders, offering the same safety standards as our adult gear but scaled for smaller frames.
How do I choose the right size for armor?
Our rider-support team can provide personalized sizing recommendations. Email [email protected] with your measurements and riding style for expert advice.
Pro Tip: Armor should fit snugly but allow full range of motion. If between sizes, we recommend sizing up for comfort over layers.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some remote areas in Asia and other regions. Our Oakland-based warehouse is optimized for international snow sports communities.
What are my shipping options?
⚡ Express Performance Shipping (DHL/FedEx):
– $12.95 flat rate worldwide
– 10-15 business days after dispatch
– Trackable with signature confirmation

❄️ Free Mountain Standard Shipping (EMS):
– Free on orders over $50
– 15-25 business days after dispatch
– Our most popular choice for seasonal gear-ups
How long does order processing take?
Our warehouse team processes orders within 1-2 business days – faster than fresh powder disappears on a busy mountain morning!
Can I track my order?
Yes, all orders include tracking. Express shipments provide detailed tracking from dispatch to delivery, while EMS shipments include basic tracking information.

Returns & Exchanges

What is your return policy?
We stand behind our products as firmly as our armor stands behind your safety. You have 15 days from delivery to initiate a return for any gear that doesn’t fit your adventure or style.
How do I initiate a return?
Email our rider-support team at [email protected] with your order number and reason for return. We’ll provide return instructions tailored to your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Like our armor protects you on the slopes, we protect your financial data with the highest security measures.
Do you offer payment plans?
Currently we don’t offer payment plans, but we frequently run seasonal promotions – sign up for our newsletter to stay informed about special offers.

Contact & Support

How can I contact customer service?
Our rider-support team lives for helping you choose the right gear. Email us at [email protected] for:
  • Product recommendations
  • Shipping advice tailored to your location
  • Sizing questions
  • Any other inquiries
What are your business hours?
Our Oakland headquarters operates Monday-Friday, 9am-5pm PST. Emails are typically answered within 24 hours.
Where is Snow Armor Pro located?
Our home base is at:
2023 Thunder Road, Oakland, CA 94612
United States
From our mountain family to yours – ride safe, ride hard, and know your gear is on the way.
– The Snow Armor Pro Team